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Job Summary:

As a Doors, Frames and Hardware Technician, you will specialize in the professional installation and servicing of commercial and residential entry doors, encompassing a range of tasks from installing hollow metal frames and doors to wood doors and associated hardware. Your role involves meticulous inspection of installation sites, careful study of work orders, building plans, and installation manuals to determine material needs and procedures. You will uphold a positive customer service image through skilled service practices, professional demeanor, and clear communication with clients.

Supervisory Responsibilities:

No supervisory responsibilities.

Duties/Responsibilities:

Perform expert installation and servicing of commercial and residential entry doors, encompassing a variety of tasks such as installing hollow metal frames, hollow metal doors, wood doors, and associated door hardware for diverse applications.
Conduct thorough inspections of installation sites, carefully reviewing work orders, building plans, and installation manuals to accurately assess material needs and determine optimal installation procedures.
Use the Door Hardware Schedule to verify installation of materials meets the guidelines specified and communicate to your supervisor any discrepancies.
Cultivate a positive customer service image through proficient service practices, maintaining a professional appearance, and engaging in effective communication with all clients.
Employ exceptional communication and active listening skills to comprehensively understand customer needs, diagnose issues, and effectively implement solutions to ensure customer satisfaction.
Operates in a safety-conscious manner at all times while performing job duties, adhering to safety protocols and guidelines.

Required Skills/Abilities:

Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.

Education and Experience:

High school diploma or equivalent.
Valid driver’s license or ability to obtain required.

Physical Requirements:

Ability to lift and move heavy objects weighing up to 100 pounds.
Physical stamina to stand, walk, and work on your feet for extended periods.
Manual dexterity and hand-eye coordination for operating machinery and tools.
Ability to work in a noisy and sometimes dusty environment typical of metal fabrication shops.
Physical capability to bend, stoop, kneel, and perform tasks that may require reaching overhead or working in confined spaces.
Ability to wear appropriate personal protective equipment (PPE) as required for safety reasons.

Travel Requirements:

Some day travel to and from job sites required.

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